When it comes to measuring outcomes in the delivery of goals and objectives, what studies have been completed that demonstrate one group is better than the other?

Which group accomplishes better outcomes?

Does it take someone who has been through the same experiences to be better able to accomplish the outcomes?

Or

Does it take someone who is more educated to be better able to accomplish the outcomes?

It takes both types of people!!!!  I would challenge anyone who believes in one type over the other.  In the world of giving, it takes all of us to be able to accomplish the many needs of our society.  Whether it is the arts, human services, education, health, environment, science, etc, all of us are needed to make a difference. 

In reviewing many nonprofits and their documents, the use of paraprofessionals and volunteers is non-existent or very low.  The outcomes presented on the 990 are weak.  In interviewing a number of nonprofits over the years, the problem seems to be in the tracking of individuals, their time and work.    Question, what difference did your organization make? 

The solution for measuring their outcome and worth is treating the individuals at all times as if they were employees and expecting to achieve outcomes just like any other employee.   The training of all individuals is critical to the mission of your organization.  The training of all individuals is the first line of defense when something goes wrong.  The training of all individuals provides for the opportunity to grow the employment staffing needs of your organization.  Ask an individual why they return to one organization over another.  Most will respond in some manner that they felt their time was valued.

How does your organization show an individual that what they do is valuable?  What feedback loop has your organization built into itself to keep individuals wanting to work for your organization?

Volunteers; paraprofessionals; and credentialed staff should be part of your strategic plan and internal review.  These elements should be measured yearly at a minimum as to how your human resources goals and objectives for each of the levels of staffing are assisting your organization’s mission. 

If your organization does not do this, then try it and see how it adds to your organization’s success.